Having trouble with the app — login issues, meal photo analysis, syncing, workouts not saving, or anything else? Email us and we will work through it with you. There is one inbox and it is read by the person who builds the app, so you are not filing a ticket into a queue.

The more of this you send, the faster we can fix it: the email address on your account, the device and operating system version (for example "iPhone 14, iOS 18.3" or "Pixel 7, Android 15"), the app version from Settings, what you were doing when it went wrong, what you expected to happen, and what happened instead. A screenshot or a screen recording is worth several paragraphs. If a specific meal or workout is affected, include its date. Please do not send passwords — we will never ask for one, and nobody at SnapXFit needs it to help you.

SnapXFit is run by one person, so replies come from a human rather than a bot — usually within one to two business days. Anything that looks like data loss, a billing problem, or an account you cannot get into is triaged first. If you have not heard back within three business days, reply to your own email to bump the thread; occasionally a message lands in spam on one side or the other.

To access, correct, delete, or export your data, or to withdraw consent, email us from the address on your account — we use that to confirm the request is really yours. We respond to data requests within 30 days, and usually much sooner. Deleting your account removes your profile, meals, workouts, and weight history. Meal photos are already deleted from storage once their analysis is committed, so there is no image archive to purge. See our Privacy Policy for the full detail of what is stored, why, and for how long.

Free accounts run on an AI token wallet: five tokens to start, one more for a daily check-in, and two at a time for a rewarded ad. Premium accounts skip the wallet and use an hourly allowance of twenty AI calls instead. Manual meal and workout entry is always free and never spends a token. If your balance looks wrong, an ad reward did not land, or you want help getting premium or a trainer plan set up, email us with your account address and roughly when it happened and we will check the server-side record.

If you coach clients and want the trainer dashboard, or you are a client who needs an invite re-sent or a trainer link removed, email us. Client links can always be undone — nobody stays connected to a trainer they did not choose.

Feature ideas, bug reports, and blunt feedback are all welcome, and they directly shape what gets built next. The roadmap is small and mostly driven by what users ask for repeatedly, so a well-argued request genuinely moves things. If the AI misread a meal badly, tell us what the food was and what it guessed — that kind of concrete example is the most useful thing you can send us.

Looking for our free browser games or the fitness articles rather than app support? They are open to everyone, need no account, and are listed at the links below.

Press questions, partnership ideas, and anything commercial go to the same address — put "press" or "partnership" in the subject line so it gets routed ahead of general support.